【MCP Server】Jira Service Management × Claude Desktop 連携ガイド | AI でデータを徹底活用

Model Context Protocol (MCP) is an emerging, open-source standard for connecting LLMs with external services and data sources. Through MCP Servers, AI clients can perform actions like opening Jira tickets, posting Slack messages, committing GitHub branches and more. With CData MCP Servers, these capabilities expand exponentially.

In this article, we guide the reader through installing the CData MCP Server for Jira Service Management, configuring the connection to Jira Service Management, and asking questions of the data in Claude Desktop.

Prerequisites

You need to download Claude Desktop (download) and create an account before continuing.

Overview

Here's a quick overview of the steps:

1. Download and install the CData MCP Server for Jira Service Management
2. Configure the connection to Jira Service Management
3. Ask questions about the data in Claude Desktop

Step 1: Download and install the CData MCP Server

1. To begin, navigate to https://www.cdata.com/solutions/mcp/connectors and download the CData MCP Server for Jira Service Management.
2. Find and double-click the installer to begin the installation.
3. Follow the prompts to complete the installation.

When the installation is complete, you are ready to configure your MCP Server by connecting to Jira Service Management.

Step 2: Configure the connection to Jira Service Management

1. After installation, the CData MCP Server configuration wizard should open automatically.

   NOTE: If the wizard does not open automatically, search for "CData MCP Server" in the Windows search bar and double-click the application.

2. Click the dropdown menu in MCP Configuration > Configuration Name and select ""
3. Name the configuration (e.g. "cdatajiraservicedesk") and click "OK."

   NOTE: This name is used as the name for the MCP server and as the prefix for all of the MCP Server's tools.

   

4. Connecting to Jira Service Management

   Jira Service Management 接続プロパティの取得・設定方法

   任意のJira Service Management Cloud またはJira Service Management Server インスタンスへの接続を確立できます。接続するにはURL プロパティを設定します。

   • URL（例：https://yoursitename.atlassian.net）

   カスタムフィールドへのアクセス

   デフォルトでは、CData 製品はシステムフィールドのみを表示します。Issues のカスタムフィールドにアクセスするには、IncludeCustomFields を設定します。

   Jira Service Management への認証

   ベーシック認証

   ローカルサーバーアカウントで認証するためには、次の接続プロパティを指定します。

   • AuthScheme：Basic に設定。
   • User：認証ユーザーのユーザー名に設定。
   • Password：認証ユーザーのパスワードに設定。

   API トークン

   Cloud アカウントに接続するには、APIToken を取得する必要があります。API トークンを生成するには、Atlassian アカウントにログインして「API トークン」 -> 「API トークンの作成」をクリックします。生成されたトークンが表示されます。

   データに接続するには以下を設定します。

   • AuthScheme：APIToken に設定。
   • User：認証ユーザーのユーザー名に設定。
   • APIToken：作成したAPI トークンに設定。

   ちなみに、Cloud アカウントへの接続でパスワード認証を使うことも可能ですが、非推奨となっています。

   OAuth 2.0

   Jira Service Management のOAuth 2.0 サポート（3LO）を活用して、ログインクレデンシャルなしでデータに接続することもできます。

   この場合、AuthSchemeをすべてのOAuth フローでOAuth に設定する必要があります。また、すべてのシナリオでカスタムOAuth アプリケーションを作成して構成する必要があります。詳しくは、ヘルプドキュメントの「OAuth」セクションを参照してください。

   Enter the appropriate connection properties in the configuration wizard.

   
5. Click "Connect" to authenticate with Jira Service Management through OAuth.

   NOTE: The configuration wizard should open your browser and ask you to sign into Jira Service Management. If your browser does not open, close the configuration wizard and re-open the application using "Run as Administrator" (see below).

   
6. Finally, click "Save Configuration" to save the MCP server.

   NOTE: This saves the configuration details to a separate file and updates the Claude Desktop configuration file (claude_desktop_config.json) to start the CData MCP Server when the Claude Desktop client starts.

With the CData MCP Server configured, you are ready to start asking questions of your live data from Claude.

Step 3: Ask AI for answers from live Jira Service Management のデータ

Now that we have installed the CData MCP Server and configured a connection, we are ready to start with Jira Service Management のデータ in Claude Desktop.

1. Open Claude Desktop. It may take a moment for the MCP Servers to start, but you will see the list of servers and tools available in the Claude interface (look for the settings icon below the prompt bar).

   You can individually enable and disable specific tools by clicking on the server name.

2. Now that you have connected, you can ask Claude questions about the Jira Service Management のデータ. For example: "Can you give me a quantitative analysis about my closed-won opportunities by industry?"

   NOTE: Claude may need to explore the Jira Service Management のデータ to make sense of it before it can begin answering questions of the data. The tabular model presented by CData alongside the database tools available simplify the data exploration and analysis for an LLM.

   

Connect your AI to your data today!

CData MCP Servers make it easier than ever for LLMs to work with live enterprise data. To explore the technology hands-on, download a free, 30-day trial or visit the CData Community to share insights, ask questions, and help shape the future of enterprise-ready AI.